Quality Assurance


Orders from fall under our 12-month warranty policy.

Before sending any item back, please contact us via: [email protected] and you will be given instructions on how to return the item with 48 hours.

If your item arrives defective or incorrect we will replace as a matter of urgency.

Warranty does not cover water damage, physical damage, wear and tear, neglect or mistreatment. Warranty for chargable repairs is 30 days.


There has been a considerable amount of news regarding the safety standards and potential hazards that Self Balance Scooters can pose.

There have been reports of this product exploding or catching fire, and whilst this is only an extremely small minority, the publicity it has gained has created considerable concern regarding the safety of this product.

As the news has reported, the easiest way to identify if the product you have purchased is sound, is the charging element of the product. The mains charger SHOULD have a UK FUSED MAINS PLUG that clearly bears the safety mark BS 1363. This is a major concern, and any product that does not have this can pose a potential danger, it is imperative that the mains plug is both fused and bears the safety mark. Plugs which are shaped like a clover, and do not have a fuse or the safety mark are identifiable as hazards.

We would like to assure all our customers that our products have been inspected, tested, CE certified and are fit for sale in the UK. They meet the required safety standards and as such DO NOT pose the potential dangers that have been reported in the news.

Please ensure that all safety guidelines are followed.

Charging the device usually takes between 2 and 2.5 hours. The charger indicator is RED when charging and turns GREEN once fully charged. We would not advise leaving the unit on charge for more than the required period or on charge overnight. If you plan to store your Hoverboard, please ensure the battery is fully charged every 6-8 weeks otherwise the battery may deplete.

 HOVERBOARD® products may not be suitable for persons under the age of 14

It is advised to wear safety equipment like proper footwear, helmet and knee pads when using the HOVERBOARD® scooter.

- Use the scooter on flat surfaces: riding on an angle or steep slopes can affect the board's gravity sensors.

- Avoid large cracks on surfaces or elevation changes

- They are not to be used on public roads

- The minimum weight to use a HOVERBOARD® product is approx. 30kg. If below that weight, it may cause the scooter to become unbalanced and not work correctly.