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FAQ

What is the difference between a Fly and a Vanguard model?
The Fly by HOVERBOARD® model does not come with any LED lights over the wheel arches.
 
What is the difference between a Fly and a Fly Plus HOVERBOARD® product?
The Fly model does not come with any LED lights over the wheel arches and also it does not come in the luxury designs that the Fly Plus does.
 
What is the difference between a Fly and a Monster?
The main difference between the Fly and the Monster is that the Fly has 6.5” wheels and the Monster has 10” wheels. This means that the Monster is better suited for thicker and bigger terrain such as grass. (Internally these models are the same).
 
What is the difference between a Fly and a Drifter?
The Fly model has 6.5” wheels whereas the Drifter has 8.5” wheels. However, the wheels on the Drifter are also a lot thicker than the Fly making it a lot better against most terrains. (Internally these models are the same).
 
What is the difference between a Vanguard and a Fly Plus?
The difference between the Vanguard and the Fly Plus is that the Fly Plus comes in luxury designs that the Vanguard does not. (Internally these models are the same).
 
What is the difference between a Vanguard and a Monster?
The main difference between the Vanguard and the Monster is that the Vanguard has 6.5” wheels and the Monster has 10” wheels. This means that the Monster is better suited for thicker and bigger terrain such as grass. (Internally these models are the same).
 
What is the difference between a Vanguard and a Drifter?
The Vanguard model has 6.5” wheels whereas the Drifter has 8.5” wheels. However, the wheels on the HOVERBOARD® Drifter are also a lot thicker than the Vanguard making it a lot better against most terrain. The Vanguard also has additional lights over the wheel arches.  (Internally these models are the same).
 
What is the difference between the Fly Plus and the Monster?
The difference between the Fly Plus and the Monster is that the Fly Plus has 6.5” wheels and the Monster has 10” wheels. This means that the Monster is better suited for thicker and bigger terrain such as grass. (Internally these models are the same).
 
What is the difference between the Fly Plus and the Drifter?
The Fly Plus model has 6.5” wheels whereas the Drifter has 8.5” wheels. However, the wheels on the Drifter are also a lot thicker than the Fly Plus making it a lot better against most terrain. (Internally these models are the same).
 
What is the difference between the Monster and the Drifter?
The difference between the Monster and the Drifter is that the Monster has 10” Wheels and the drifter has 8.5” wheels. The wheels on the Drifter are thicker than the Monster making it more efficient against multi terrain. The wheels on a drifter are also solid wheels and have thicker tread as opposed to Monster wheels which are air filled. The air filled tyres make the Monster good at absorbing bumps. (Internally these models are the same).
 
Are your self-balancing boards safe?
All of our HOVERBOARD® boards come with full CE certification so they are as safe as they can be. Further to this, we test every single board individually before we dispatch them.
 
Do you offer a warranty?
Yes, all of the HOVERBOARD® self-balancing boards that we sell come with a 1-year warranty.
 
Does the warranty cover water damage?
No, our warranty does not cover water damage, so any damage caused as a result of water damage cannot be repaired free of charge.
 
Do you supply replacement chargers?
Yes, we do offer replacement chargers for HOVERBOARD® products which can be purchased for £19.99
 
Are you a UK based company?
Yes, we are a UK company and both our head office and call centre are based in Birmingham, UK
 
Can you ride a HOVERBOARD® products on grass?
Yes, you can ride a HOVERBOARD® product on grass, however, we do not recommend using it on wet/damp grass as the moisture can get in the board which would cause faults as it is still an electrical item. This would void the warranty of the board as water damage is not covered by the warranty.
 
Are HOVERBOARD® products dangerous / Do they still explode?
All of our HOVERBOARD® products have passed the required certifications to ensure that they are as safe as they can be. We have never had any issues of any exploding boards since we launched in 2015. Although other manufacturers’ products have been known to explode, this is due to the fact that they were not tested and didn’t pass any safety specifications prior to being sold.
 
How long does a HOVERBOARD® self-balance board last on full charge?
On full charge the length of time a board lasts depends on things such as the way it is used, where it is used and how it is used. For example, if it is being used at full speeds turning around corners constantly this will deplete the battery quicker. Also on rougher terrain the battery is depleted quicker. When the boards are used with the HoverKart attachment the battery life is reduced as this takes a lot more power to use.
 
How much do you need to weigh to ride a HOVERBOARD® product?
The boards are designed for anybody over the weight of 30kg+. However the smaller boards such as the Fly, Fly Plus and Vanguard have not had encountered any issues when users at 20kg have used them.
 
Why do you need Bluetooth on a HOVERBOARD® electric board?
The Bluetooth feature on our self-balancing boards are good for connecting to your phone to use it as a speaker for your music. All of our boards come with Bluetooth.
 
How far do HOVERBOARD® products go?
There is no limit to how far they can go. It depends on the battery life. Fully charged they will last around 1 and a half hours.
 
What is the best HOVERBOARD® product?
Internally, all of our boards are the same, so they will all travel at the same speed and turn the same etc. The ‘best’ HOVERBOARD® would differ from each person. Over rougher and tougher terrain the best HOVERBOARD® would be the Drifter and the Monster. However, on flat surfaces the Fly, Fly Plus and Vanguard are all as good as the Drifter and Monster.
 
How old should you be to ride a HOVERBOARD® product?
With our electric scooters there is no real age that you need to be to ride them. As long as you weigh enough the board is good for most ages as long as the user is at least 20kg for the smaller models and 30kg for the bigger models.
 
What is the best wheel size for a HOVERBOARD® product?
The best size wheel depends on where the board will be used. If you will be going over rough and thick terrain then we would recommend going for 8.5” model (Drifter) or 10” Model (Monster) 
 
How fast does a off road HOVERBOARD® product go?
Our HOVERBOARD® product range from 12KM-16KM (Excluding speed with Kart attached)
 
Can I ride my HOVERBOARD® product on carpet?
Yes, you can ride it on most carpets, however the 6.5” models might struggle on thick rugs.
 
How much weight can a 6.5 HOVERBOARD® product hold?
We would recommend any weight between 20kg and 120kg. Anything over this weight may cause the weight sensors which are used to operate the board to malfunction.
 
What are the different sizes of HOVERBOARD® products?
We have 3 different sized wheels. We have 6.5” models, an 8.5” Model and a 10” model.
 
How much do your HOVERBOARD® products weigh?
Our HOVERBOARD® weigh between 12kg and 18kg.
 
Are cheaper HOVERBOARD® products safe?
All of our boards go through the same testing process, so all of our boards are as safe as each other. But beware other manufacturers selling uncertified boards at cheap prices.
 
Can you leave a HOVERBOARD® product charging overnight?
If you leave your HOVERBOARD® charging overnight you run the risk of it overheating, it would be best to keep an eye on it while it charges. Our products only take 2-3 hours maximum to charge anyway.
 
Do you need a helmet to ride a HOVERBOARD® product?
It is not a necessity to wear a helmet. But for those that do want extreme safety for their kids we do have a safety kit which can be purchased on our website and can be found in the accessories section.
 
How long does it take to learn to ride a HOVERBOARD® product?
This varies on the user. Some riders grasp it immediately and are off and running fairly quickly. Some take a little longer. However, there are tutorials on YouTube which can be used to help with this process.
 
How do you know if your HOVERBOARD® product is charged?
Our HOVERBOARD® chargers will have a green light appear on them once the board is fully charged. Once the board is fully charged the charger will automatically cut off to prevent it overheating.
 
How do you stop a HOVERBOARD® product?
All you have to do to stop the self-balancing board is step off it. Once you have stepped off the HOVERBOARD® product press the power button and it will turn off automatically.
 
Can you ride a HOVERBOARD® product on the road?
We do not recommend riding HOVERBOARD® scooters on road as they are deemed illegal to ride on the roads due to motor laws in the UK.
 
Can HOVERBOARD® product go on dirt?
We do not recommend using our products on dirt as they can cause damages to the internal elements of the HOVERBOARD® product.
 
Can I ride a HOVERBOARD® product in the rain?
We do not recommend using our boards in the rain as it can cause internal damages to the board which are not covered by the warranty.
 
Are HOVERBOARD® products for indoor or outdoor use?
All of our boards can be used both indoors and outdoors.
 
Do you do Saturday delivery?
Yes, we can do Saturday delivery which will cost extra depending on the products ordered.
 
How many HOVERBOARD® products have blown up?
500,000 products from different manufacturers have blown up in the past. However, this was because they didn’t need to pass any CE certifications to be sold. Whereas now, to be able to sell self-balancing boards, they must pass certain CE certification tests, which every one of our products has passed. Therefore, our products have never blown up, even since our launch in 2015.
 
What HOVERBOARD® product should I get?
We sell many different types of HOVERBOARD® products, varying from different sized tyres, different colours and designs. The type of board you want depends on your needs and what you look for in Hoverboard, for example, style, speed or advanced features. A common use for most new users includes the karts which is an attachment that enables you to use the HOVERBOARD® product as a go kart. This attachment once constructed only takes around 30 seconds to put on and off.
 
Can you get a HOVERBOARD® product wet?
We do not recommend that you use the self-balancing board around any water. This is because water damage is not covered by the warranty so any faults caused as a result of water damage would make the repair chargeable.
 
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